PearWise (ABN 77 896 789 641, "we", "us") provides software development, web development, and IT support services from Adelaide, South Australia. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to pearwise.au and its general company pages; individual PearWise products (such as PearWise Automate, PearCase, or PearWise Board) have their own privacy policies covering their specific services.

What Information We Collect

We collect the following categories of personal information:

• Contact form data: name, email address, phone number, and message content submitted via our contact and enquiry forms
• Client and billing data: name, business/ABN details, email, and address used to prepare invoices and quotes for IT support or development work
• Usage data: IP address, browser type, pages visited, and timestamps, collected automatically for security and troubleshooting
• Support/service data: information you provide when requesting IT support or software services, to the extent needed to diagnose and resolve the request

How We Use Your Information

We use personal information to:

• Respond to enquiries submitted through our contact forms
• Provide quotes, invoices, and deliver IT support or development services you request
• Send transactional emails (quotes, invoices, service updates)
• Maintain and secure our website
• Comply with legal obligations

We do not sell personal information to third parties. We do not use your data for advertising.

Data Storage and Security

Data is stored on servers located in Australia. We implement industry-standard security measures including encryption in transit (TLS) and access restrictions limiting personal data to authorised personnel only.

Third-Party Services

We may use third-party providers to operate our website and deliver services (for example, hosting, email delivery, and payment processing). Each provider operates under their own privacy policy. We only share the information necessary for them to perform their function.

Cookies

Our general company pages do not use advertising or tracking cookies. Any session cookies used are limited to functionality essential to the page (such as a contact form). You may disable cookies in your browser settings.

Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of information we no longer need to retain
• Opt out of non-essential communications

To exercise these rights, contact us at hello@pearwise.au.

Data Retention

We retain contact and client data for as long as necessary to provide the requested service and to meet our legal and accounting obligations (including invoice retention periods required under Australian tax law).

Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. The date at the top of this page reflects the most recent revision.

Contact and Complaints

Privacy enquiries: hello@pearwise.au

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.